Please bookmark this page to check for NorthTexasGivingDay.org site status updates on North Texas Giving Day—September 22, 2016. As issues arise of which you may need to be aware, we will update the site status table with green, yellow, and red indicators. We will also update the status log at the bottom of the page so that you may see the time we became aware of the issue and the time it was resolved.
Please check this site before communicating with any donors about the site status of NorthTexasGivingDay.org, as it may provide more information as to the issue you notice or a potential resolution.
If you have an issue to report, please click here to get the message to our technical team.
|Site Security and Privacy||The North Texas Giving Day site is secure.|
| Donation Processing
||All donation processing is working.|
| Help Team
||The North Texas Giving Day help team is in the office answering questions via phone and help tickets. Click here to submit a help ticket.|
|Nonprofit Search||All North Texas Giving Day.org search functionality is working as expected. Donors can use the type-ahead search, the category search and the county search.|
||Leaderboards are up to date and reporting correct information. Final totals will be certified after being reviewed by the North Texas Giving Day team.|
| Totals Displayed on nonprofit pages
||All nonprofit-level totals are up-to-date on each nonprofit’s donation page, and are reporting accurate information.|
|Prize Awarding||Prizes are being awarded and displayed on the prize tab on the leaderboard at the regular time.|
| Donor Email Receipts
||Donors are receiving accurate and timely email receipts for their donations.|
| Donation Reporting
||Due to the high volume on the reporting server, NPO donor reports are currently loading slowly.
The success of the event means each of these reports have large amounts of data and take time to download. Please give the server at least 5 minutes to process your report before refreshing.
To get updates about the status, visit blog.northtexasgivingday.org/status.